Event Overview
Dubai is emerging as a regional testbed for Agentic AI in customer experience, driven by its ambitious smart government agenda and a business landscape built on service excellence. Across banking, aviation, telecom, and retail, UAE organizations are moving beyond conversational chatbots toward autonomous agents that independently resolve disputes, rebook itineraries, and personalize services at scale. Government-led digital transformation initiatives, coupled with high smartphone penetration and customer expectations for instant resolution, make Dubai fertile ground for this shift. As the city positions itself as a global AI hub, Agentic AI in CX is becoming a strategic differentiator — not just a technology upgrade — for enterprises operating here. Join us at the Agentic CX Unplugged 2026 to meet the 100 CX Leaders and explore Real Conversations & Connections.
Dubai: Regional Testbed for Agentic AI
Driven by an ambitious smart government agenda and high digital smartphone adoption, UAE organizations across banking, aviation, telecom, and retail are evolving beyond intent-based bots into autonomous cognitive agents.
Who Will You Meet?
C-Suite & Senior Leadership
CEOs|CXOs|Chief Customer Officers|Chief Digital Officers|Chief Innovation Officers
Cx & Customer Service Leaders
Heads of Customer Experience|VPs of Customer Service|Contact Center|Directors
Technology & Digital Transformation Leaders
CTOs|CIOs|Heads of AI/Automation|Digital Transformation Directors
Operations Leaders
COOs|Heads of Operations|Process Excellence Managers
Marketing & Brand Leaders
CMOs|Heads of Customer Engagement|Brand Experience Directors
Data & Ai Specialists
Heads of Data Science|AI/ML Engineers|Automation Architects
Innovation & Strategy Teams
Innovation Managers|Strategy Consultants|Product Owners (CX platforms)
Key Sectors Focused
Key Takeaways & ROI Value
Governance & Trust
Get a governance and trust framework
Automation to Autonomy
Understand the shift from automation to autonomy
Sector Specific
See real, sector-specific use cases in action
Practical Roadmap
Build a practical roadmap
Decision Makers
Direct access to decision-makers
Lead Generation
Qualified lead generation
Event Speakers & Advisory Board
Hear from regional pioneers pioneering autonomous customer experience.
Confirmed Speakers will be updated shortly!
Organizers, Sponsors & Partners
Past Agentic AI Forum Highlights
Highlights from Malaysia, Indonesia, Philippines, and KSA editions
Keynote Panels & Discussions
Insights into sovereign AI deployment and enterprise automation strategy.
Top 30 CX Leaders Awards
Honoring regional champions driving zero-handoff service models.
Unplugged Networking Dinner
High-value, closed-door engagement with C-Suite decision makers.
Delegate Registration
Join 100 handpicked C-Suite & CX decision makers in Dubai.